We are committed to providing high-quality products and excellent customer service. When purchasing apparel from Blue Jean Couture LLC, please note the following return policy to ensure a smooth return process if needed.
1. Return Policy Product Nature: Our apparel is for one-time sale and generally does not offer return or exchange services. Please ensure you carefully check the product information and select the appropriate size before purchasing. Quality Issues: If you receive a product with quality issues (such as damage, stains, incorrect size, etc.), please contact our customer service team within 48 hours of receiving the product to apply for a return.
2. Return Application Process If you wish to apply for a return address, please follow these steps: Contact Customer Service: Please submit a return application to our customer service team via email: [email protected] [email protected] Provide your order number and a description of the relevant issue. Submit a Return Application: Our customer service team will review your application and provide return guidance based on the specific circumstances. Please ensure you complete the application within 48 hours of receiving the product. Return Address: 1218 S Sultana ave ONtario CA 91761 Once your return request is approved, we will provide the return address and related information.
3. Return Conditions Product Condition: Returned items must be in their original condition, unused, unwashed, and with their original packaging and labels intact (this includes both opened and unopened products). Shipping Costs: For returns due to product quality issues, you will not be responsible for shipping costs; however, for returns due to personal reasons (such as incorrect purchase, incorrect size, etc.), you will be responsible for the relevant shipping costs.
4. Refund Policy Refund Processing: Once we receive and inspect the returned goods, we will process the refund as soon as possible. Refunds are usually returned to the original payment account within 7-10 business days. Refund Method: Refunds will be returned according to your original payment method.
5. Exceptions The following situations are not eligible for the return policy: The goods have been used, washed, or are visibly damaged. Return requests made more than 48 hours ago. Thank you for choosing us. We look forward to providing you with excellent service and a great shopping experience!
